Frequently Asked Questions

*How often should I have my pet groomed?*	This will depend a lot on the breed and how much time you have to spend grooming your pet at home. Long coated breeds such as a Maltese or Shih Tzu need very frequent grooming while a short coated breed may need only an occasional grooming. The average pet needs to be professionally groomed between four and six weeks.
*What does a professional grooming include?*	Holley-day Grooming offers 'full service". At HDG, a grooming includes the following: Bath (flea baths are always free), fluff dry, "pet"icure (nail trim and buff), ears cleaned, the clip, cologne and bows and/or bandana. We offer additional services such as special shampoos, conditioners, Hot oil treatments, etc. (When you have your pet groomed, make sure to ask what services are included, not all salons are the same and many times even the bath could be considered an "extra").
*How much will the grooming cost?*	The cost of grooming will vary from dog to dog. There is a "basic starting price" for each breed. This breed price is based on the "standard clip or grooming" for that breed on a pet that is in good coat condition. We determine the price of each dog individually bases on breed, temperament, style, size, and condition of the coat. This is why two dogs of the same breed and like appearance could have a fairly significant difference in price. Also, the price can vary from grooming to grooming depending on the same conditions.
*Can I stay with my dog while being groomed?*	We do have an "open door" policy meaning that you are welcome to check on your pet at any time and that you are welcome to wait in our waiting area. However, we do not allow pet owners to be in the actual grooming area with pets. In most cases it actually excites the dog seeing it's master thus making the grooming process much harder for the groomer and the pet.
*Do you sedate the dogs?*	We do not sedate pets in any way. Our groomers are very gentle and experienced and in most all cases there is no need for concern. We believe that if your pet for any reason does need to be sedated to be groomed that the owner of the pet take it to the veterinarian. Groomers are not qualified to administer drugs to your pet and should not do so at any time. (Remember that the grooming process can be very tiring to your pet, especially very young and old dogs. Many times they will come home and sleep more than usual after grooming).
*Do you muzzle or use restraints?*	We do not use muzzles as regular procedure. However, if we feel that the groomer is at high risk of being bitten, then we may feel a muzzle is necessary. Our professionally designed grooming tables are equipped with a grooming loop, this is a loop that is placed around your pet for your pet's safety. It is not done in a tight or uncomfortable manner. If you have concerns about this, discuss it with your groomer.
*Does my dog have to be vaccinated before you will groom him?*	Yes, it is very important for the health of your pet and others that he be current on all vaccinations.
*What would happen if my dog were to bite the groomer?*	If you have any concerns at all about your pet possibly biting, please bring it to our attention. This does not mean that we will not attempt to groom your pet but we can take extra precaution . If indeed your pet were to bite the groomer and need medical attention, by law the doctor must submit a report to the Department of Health at which time there is a ten day quarantined check of the pet.
*Why does my pet have to stay so long?*	The average grooming process on the average dog takes about 2 hours. At HDG, we like to have the pets stay with us a minimum of 4 hours in most cases and try to have them back to owners in a reasonable period of time. Our staff generally consists of at least 2-3 groomers meaning that we have a fairly large number of pets in our salon each day. The groomers share bathing and grooming stations at times. The dogs are given good rest periods, water and walks (on leash in a safe, fenced doggy walk area, one at a time) as needed. This takes extra time. We do not want to rush your dog through it's grooming process. Although we groom many pets in a day, the quality of our work on each pet is a priority. To accomplish this we appreciate your patience in allowing us the time needed.
*Is my pet kept in a cage?*	All pets are kept separately from other dogs in their own cage. This is sometimes a concern for pet owners who do not use crates/cages at home. This is not an uncomfortable situation for them. It is a very safe practice. It is not safe to let dogs freely roam around a facility with other pets. We use open sided cages for comfortable air flow. Our facility is well heated , cooled and ventilated. The pets are checked on frequently. We also have a camera monitoring system allowing us to see our dogs at all times.

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